2.6 Working with residents

Residents are rightfully part of a sustainable and smart co-creation model. In this model, working with residents is the basis for creating a socially and environmentally sustainable area. It is important to involve residents in the initial mapping phase and in setting objectives, and later in the evaluation of solutions and plans. It is easy to forget the involvement of the residents in the implementation phase. It is at this stage, when the community and its mechanisms supporting the well-being in the area are created for the whole lifecycle of the area.

Target phase

In order to set targets, it is important to identify the preferences of residents in terms of housing, mobility and lifestyle, as well as the environment, smart solutions and services. In the case of infill development, issues such as layout and volume can be addressed. In addition to this, it is useful to collect, for example through a survey, the places and memories that are relevant to the residents, as well as their readiness for new eco-housing solutions, sharing economy and clean energy solutions, and the energy community.

Development phase

The development phase consists of expert work where the solutions developed can be tested with a group of residents. If the co-creation involves a service solution, the residents are invited to the process and service design methods are applied.

Evaluation phase

It is useful to gather feedback and test solutions with a wider group of residents than the group involved in the work, or with an open feedback opportunity, while working on draft plans and solutions.

Implementation phase

During the implementation phase, we suggest bringing residents, hosts and managers together for a kick-off meeting to examine in more detail the solutions and objectives and to work together on how to achieve them over the lifecycle of the region.